This Privacy Policy explains how LOAN247 collects, uses, stores, shares, and protects customer information submitted through our website, forms, payment pages, support channels, and related services.
About LOAN247
LOAN247 is a digital application data collection, processing, and assistance platform. LOAN247 is not a bank, NBFC, or direct lender. We do not sanction, approve, or disburse loans. Customer information may be processed by us and, with customer consent, may be shared with eligible partner banks, NBFCs, lending partners, verification partners, payment partners, and technology service providers for independent review.
Information we collect
We may collect customer name, phone number, email address, address, PAN, application details, employment or income details where provided, selected service information, payment status, transaction reference, device details, browser details, IP address, cookies, local storage data, and support communication records. We collect only information that is submitted by the customer or generated during website usage/payment/service activity.
Purpose of collection
We use customer information to create and maintain application records, process service requests, organize application data, forward eligible details to partners, verify basic information, communicate updates, provide support, process payments, detect duplicate/fraudulent activity, improve website performance, maintain records, resolve disputes, and comply with legal, tax, accounting, regulatory, or payment gateway requirements.
Consent
By submitting information on LOAN247, continuing the application journey, or making a payment, the customer gives consent for LOAN247 to collect, process, store, and share information as described in this Privacy Policy, Terms & Conditions, Disclaimer, Refund Policy, and related website policies.
Data sharing
Customer data may be shared with partner banks, NBFCs, lending partners, verification agencies, payment gateways, payment processors, technology providers, hosting providers, analytics/security providers, professional advisors, and legal/regulatory authorities where required. We do not sell customer personal data.
Payment information
Payments are processed through third-party payment gateway/service providers. LOAN247 may receive payment status, transaction reference, amount, UTR/order ID, and related confirmation data. Card, UPI, net banking, or wallet credentials are processed by the payment provider and are subject to that provider's policies and security standards.
Data retention
We may retain customer data for application processing, support, payment reconciliation, audit, legal, accounting, fraud prevention, dispute resolution, and compliance purposes. Retention duration may vary depending on business, legal, regulatory, and payment gateway requirements.
Data security
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No internet-based service can guarantee absolute security, and customers should avoid sharing OTPs, passwords, or sensitive credentials with anyone.
Customer rights
Customers may request access, correction, update, or deletion of personal data, subject to identity verification and lawful retention requirements. Some records may be retained where required for compliance, payment disputes, fraud prevention, tax, accounting, or legal purposes.
No loan guarantee
Submitting personal data or paying any fee does not guarantee loan approval, loan disbursal, a particular lender, interest rate, tenure, or loan amount. Final decisions are made only by partner banks/NBFCs/lending partners as per their own checks and policies.
Contact for privacy requests
Email: support@loan247.online